How to reach us:
- Wicked Wood Games can be reached at the following nano's:
Give us a call:Whatsapp us:Mail us:Follow us:youtube.com/user/wickedwoodgames
facebook.com/wickedwoodgames
instagram.com/wickedwoodgames
Visiting address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
Call or mail for an appointment
- Useful numbers:
- Our Chamber of Commerce number: 75865637
- Our VAT identification number: NL860425551B01
- Registered address: Nieuwstraat 278, 3011GM Rotterdam
Applicability
These conditions apply if you buy or have bought something from us. We will do our best to bring these terms and conditions to your attention. It says what we do for you and what we expect from you.
The offer
We always tell you honestly what, when and how you can buy something. And of course what it costs and if you can exchange it. If there is something wrong on the page, please let us know immediately!
The Agreement
If you order something from us, you will receive a confirmation by email. After that we will keep you informed until your package arrives. We will include all the information and details you need with your order, but most of it can also be found on our website.
Return & Exchange
At Wicked Wood Games it is of course possible to exchange or return your order. You can register a return up to 30 days after receipt. After registration you have another 14 days to return the product. For a return always contact us at support@wickedwoodgames.com and we will process the return request as soon as possible.Right of withdrawal / Time of reflection
You have the right to cancel your order up to 30 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs.What you can't return
Some products can unfortunately not be returned:The price
- We're always honest about that, so you don't get any surprises.
- All prices include VAT.
Delivery and execution
- We do everything we can to deliver your package as soon as possible.
- Check shipping carefully to see what the delivery times are for each product. Shipping costs
- If your order is damaged or lost before it is with you, we will find a suitable solution as soon as possible that will always work in the customer's favor. We will solve it for you as soon as possible.
Carriers
- The carrier depends on the crowds and rates at any given time. But in general, you can consider the following carriers:
- DPD
- PostNL
- DHL
Complaints
- Do you have a complaint? We find it very annoying and we want to resolve it for you as soon as possible.
- Please let us know promptly if you have a complaint(support@wickedwoodgames.com) and describe your problem as clearly as possible. That way we can best help you.
- You will receive an answer from us within 1 working day at the latest. We'll help you right away, or you'll hear how much time we need to fix it.
- As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint through the platform of the European Union
Reviews
It is important to us that reviews give the best possible picture of our products and service. Our reviews are therefore managed, impartially, by WebwinkelKeur.
Webwinkelkeur has taken measures to ensure the authenticity of reviews. What these measures are you can read here.
Our customers are not rewarded for writing reviews. No discounts or other gifts are given.
