Privacy policy Wicked Wood Games

https://wickedwoodgames.com

About our privacy policy
Wicked Wood Games cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Wicked Wood Games accessed thereon. The effective date for the validity of these conditions is 03/03/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what your rights are with regard to the personal data you have provided us with.

 If you have any questions about our privacy policy you can contact our privacy contact, you can find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data are accessible.

 

Web shop software:

Shopify
Our shop is developed with software from Shopify. Personal data that you provide for our services will be shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is based on the agreement we have with them obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card information. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Shopify reserves the right to share collected data within its own group to further improve services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

 

Web hosting:

BlueHost
We purchase web hosting and e-mail services from BlueHost. BlueHost processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. BlueHost has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. BlueHost is obliged to secrecy on the basis of the agreement.

 

Email and mailing lists:

BlueHost
For our regular business e-mail traffic we use the services of BlueHost. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data. BlueHost has no access to our mailbox and we treat all our e-mail traffic confidentially.

 

Payment processors:

Mollie
For handling (part of) the payments in our shop, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.

Klarna
To handle a (portion of) the payments in our shop we use the platform of Klarna. Klarna processes your name, address and contact information and payment information such as your bank account or credit card number. Klarna has appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and in this context (anonymized) data to share with third parties. Klarna will share personal data and information regarding your financial position with credit reference agencies in case of an application for a deferred payment (credit facility). All the above safeguards regarding the protection of your personal data also apply to the areas of Klarna's services where they engage third parties. Klarna will not store your data longer than permitted by law.

 

PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie
For the processing of (part of) the payments in our webshop, we use the platforms of PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie. PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie process your name, address and residence details and your payment information such as your bank account or credit card number. PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie have taken appropriate technical and organizational measures to protect your personal data. PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie reserve the right to use your data to further improve services and, as part of this, to share (anonymised) data with third parties. PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie share personal data and information regarding your financial position with credit reference agencies in the event of an application for a deferred payment (credit facility). All of the above guarantees regarding the protection of your personal data also apply to those parts of the relevant payment platforms' services for which they engage third parties. PayPal, Google Pay, Shop Pay, PayPal, Ideal, BanContact, Sofort Banking, Przelewy24 and Mollie do not store your data longer than permitted by law.

 

Reviews:

WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur will also publish your name on their own website. In some cases we may contact you to explain your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties.

 

Shipping and logistics:

PostNL
If you place an order with us it is our job to deliver your package to you. We make use of the services of PostNL for carrying out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL
If you place an order with us it is our job to deliver your package to you. We make use of the services of DHL to perform the deliveries. It is therefore necessary that we share your name, address and residence data with DHL. DHL will only use this data for the performance of the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.

DPD, DHL, PostNL

When you place an order with us, it is our job to deliver your package to you. We make use of the services of DPD, DHL and PostNL for carrying out the deliveries. It is therefore necessary that we share your name, address and residence information with DPD, DHL and PostNL. DPD, DHL and PostNL use this information solely for the purpose of executing the agreement. In the event that

 If DPD, DHL and PostNL use subcontractors, DPD, DHL and PostNL will also provide your information to these parties.

 

Invoicing and bookkeeping:

Eigen Software
We use the services of Eigen Software to keep our records and accounts. We share your name, address and place of residence details and details regarding your order. These details are used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. Our Eigen Software is obliged to secrecy and will keep your data confidential.

Handling. Our Proprietary Software does not use your personal data for any purpose other than those described above.

 

External sales channels:

Bol.com
We sell (some of) our products through the platform of Bol.com. If you place an order through this platform Bol.com shares your order- and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Marktplaats.nl
We sell (some of) our products via the Marktplaats.nl platform. If you place an order via this platform Marktplaats.nl shares your order- and personal details with us. We use this information to process your order. We treat your data confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Beslist.nl
We sell (part of) our products through the platform of Beslist.nl. If you place an order through this platform, Beslist.nl will share your order details and personal information with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon, Etsy, Google shopping, Facebook Shopping and Ankerstore
We sell (some of) our products through the platforms Amazon, Etsy, Google shopping, Facebook Shopping and Ankerstore. If you place an order through these platforms, Amazon, Etsy, Google Shopping, Facebook Shopping and Ankerstore share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

 

Purpose of data processing:

General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our service. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations
In some cases Wicked Wood Games can be obliged by law to share your data in connection with fiscal or criminal investigations by the government. In a

In such a case we are forced to share your data, but we will oppose this within the possibilities of the law.

Retention periods
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to make use of our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, and we will therefore retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Please find below an explanation of your rights and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address, which is already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymous data. All copies and data will be received in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you personally or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on record together with an overview of the processors holding this data and the category under which we have stored it.

Right to rectification
You always have the right to have the data we process (or have processed) which relate to you personally or can be traced back to you. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.

Right to transfer
You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the information about you that we have processed or that has been processed by other processors or third parties on our behalf at the email address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights
As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Wicked Wood Games. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies:

Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Third-party cookies
In the event that third-party software solutions make use of cookies, this will be stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

 

Contact details:

Wicked Wood Games
Schroeder van der Kolkstraat 3 3511HP Utrecht The Netherlands T (316) 135-3318 E info@wickedwoodgames.com

Contact person for privacy matters
Ton de Vries