It can always happen that something does not quite go as planned. We advise you to first report any complaints to us by sending an email to firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/
. From 15 February 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr
. If your complaint is not already being dealt with elsewhere, you are free to lodge your complaint via the European Union platform.