Warranty & Complaints


Our products are handmade and logically we do our utmost to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which entitles you to make a claim under the guarantee. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect is within the warranty, we will take care of repair or replacement free of charge.


It can always happen that something does not quite go as planned. We advise you to first report any complaints to us by sending an email to info@wickedwoodgames.com. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being dealt with elsewhere, you are free to lodge your complaint via the European Union platform.


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Address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
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